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« IF YOU WON’T TAKE MY WORD… | Main | ELMORE LEONARD'S 10 RULES FOR YOU »

Comments

Bill Kerschbaum

If they want to make small savings, why don't they quit paying for their own bottle label or all that shrink wrap?

Jay H. Heyman

Yep. Certainly not thinking of customer service, just about saving pennies.
Big mistake.
Jay

Walter Weeks

Customer service is one of the most important aspects that companies should focus on. Certain companies are renowned as having excellent service where staff are always happy to help, whereas others are known to have poor service. Having good customer service will make people want to visit the store/ stay in the hotel again.

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